Mr Neo, who sold his car and now takes public transport to understand issues that commuters face daily, said that their problems have become personal for him.
"I thought that it was important for me to experience the MRT for myself," he added. "When I sit in a room and I listen to briefings about maintenance problems ... and then I get feedback from commuters about ... the heat, the smell, I don't know what they are talking about.
"And then when I smell it, it's totally personal," he said.
Read more at https://www.channelnewsasia.com/news/singapore/smrt-neo-kian-hong-no-poor-soldiers-only-poor-leaders-10938510
Hmm ... SMRT CEO may need to encourage more regular commuters like Uncle8888 to feedback.
Uncle8888 took so many MRT trips until he could tell the difference and feedback. :-)